Manchester Homelessness Charter

Below is the proposed text for the Manchester Homelessness Charter. Please read this draft and then submit your comments 
(Only comments submitted by midnight on Monday 22nd February will be considered for the final draft of the charter).

Please consider the following questions:

  • What do you like best about the charter, and why?
  • What do you least like about it, and why?
  • What do you think are the strongest parts?
  • What do you feel needs to be added or changed?
  • How else would you like to see the charter implemented?

Please note that a separate consultation will be carried out regarding the mechanisms by which the charter will be monitored, how organisations will be held accountable, and how its impact will be evaluated.

Comments should be constructive in nature, and should provide good reasons for suggested changes. Please keep your language clean, please refrain from attacks on other commenters, and please keep your comments as brief as possible. Also, please note that this is not the place to enter into political debates or adverts for your particular party or organisation. Thank you.


This draft charter is being co-written with many of Manchester’s citizens who are currently experiencing homelessness.


Manchester’s aim is to put an end to homelessness in the city. As a city:

· We encourage individuals across Manchester to embrace the values of this charter

· We call on the city council, public sector services, charities, faith groups, businesses, institutions and other organisations to adopt this charter, and to implement it through improved working practices


While homelessness remains, this charter provides guiding principles in two main ways:

· The rights of people who are currently homeless or at risk of being so

· Our responsibility to work together to overcome homelessness in Manchester

A Home

Everyone who is homeless or at risk of homelessness should be offered appropriate housing, along with the level of support they need to create a good quality of life.


People who are homeless deserve protection from abuse, violence, discrimination, theft and the degrading treatment they often receive as a result of their vulnerable position. They should expect the full protection of the law.


Homeless citizens should be treated with dignity and respect, and receive good quality service, just like any customer.

Equality of access and opportunity

People who are homeless should be afforded equal access to information, services, and Manchester’s institutions regardless of their accommodation status, age, gender, sexual orientation, nationality, ethnicity, religion or disability.

Voice and involvement

People who are homeless have a right to play a part in determining their own solutions, in partnership with people from statutory, voluntary and faith-based organisations, businesses and institutions.

Communication and coordination

Those working with people who are homeless or at risk of homelessness have a responsibility to work in partnership to help end homelessness


We call on the city council, public sector services, charities, faith groups, businesses, institutions and other organisations to adopt this charter by:

· Making a pledge

Pledges are commitments to improve the standard of service for homeless people within an organisation. Pledges should be specific to the kind of services provided by the organisation, and should be SMART (Specific, Measurable, Achievable, Relevant and Time-bound), so that progress and outcomes can be easily measured. Pledges might include commitments to creating employment pathways and opportunities for homeless people; or to training all employees to be more aware of and attentive to the needs of people experiencing homelessness.


· Working Together
By taking part in one of the multi-agency working groups which are committed to changing the way homelessness is tackled in the city. Organisations and individuals adopting the charter also make a commitment to work with Manchester City Council and Manchester’s many homelessness charities and groups to help develop new and innovative solutions to homelessness. People who are homeless or have experienced homelessness are also involved in all the multi-agency working groups.


· Displaying the Charter

Once you have adopted the charter and made a pledge, you can display the Manchester Homeless Charter to show your commitment to working to end homelessness in Manchester.

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