If Max’s death has taught me anything, it is that life doesn’t allow you to remain anchored anywhere. We keep moving, even when all we want to do is remain in a moment, return to a crossroads, undo a regret, say something that would have changed where we stand today.
Thing is, the “visionaries” are right. But the problem is not in the asking, it’s how one asks and what one learns. Customers are notoriously bad at providing useful product “feedback” because their responses are merely speculated opinions based on current preferences from past experiences. They know what they like and don’t like about existing products, but that’s about it.