Quality IntelligenceIn Search of AcceptableWritten by Esko Hannula, CEO of Qentinel Group with more than 25 years of experience in international management positions in software, IT…Nov 18, 2015Nov 18, 2015
Quality IntelligenceThe Invisible Customer and Customer ExperienceWritten by Taina Kovanen, the Head of Network Deployment in TeliaSonera. Taina is responsible for building telecommunication infrastructure…Nov 6, 2015Nov 6, 2015
Quality IntelligenceThe Moominvalley of Customer ExperienceWritten by Ari Hirvonen, an Account Executive at Qentinel, who is an expert and a passionate champion of customer experience.Oct 23, 2015Oct 23, 2015
Quality IntelligenceDonald Duck and Customer ExperienceWritten by Esko Hannula, CEO of Qentinel Group with more than 25 years of experience in international management positions in software, IT…Oct 6, 2015Oct 6, 2015
Quality IntelligenceOver 200 Years of Measuring, and Quality Has Become a Subjective OpinionWritten by Jukka “Juke” Niemelä, an entrepreneur and a project management expert.Sep 21, 2015Sep 21, 2015
Quality IntelligenceDo You Have the Courage to Be Real and Authentic?Written by Camilla Tuominen (MBA, Economics), the CEO and co-founder of Emotion Tracker, and a radio show host in Radio Rapu.Sep 14, 2015Sep 14, 2015
Quality IntelligencePoor Customer Experience Is a Systemic DiseaseWritten by Toni Paloheimo, the Head of Service Design in OpusCapita, and a customer experience transformer and organisational designer.Sep 8, 2015Sep 8, 2015
Quality IntelligenceSo You’ve Got the IT, But What About the People?Written by Sami Paju, an expert in rapid non-predictive innovation processes and experimentation-driven development..Aug 31, 2015Aug 31, 2015
Quality IntelligenceBreak the Rules and Disrupt!Written by Tapio Järvenpää, a project evangelist who rearranges organisations, their structures, and ICT to embrace change in the business…Aug 24, 2015Aug 24, 2015
Quality IntelligenceThe Joy of Analog (Customers)Written by Alf Rehn, a management professor, a published business author, and a global keynote speaker.Aug 17, 2015Aug 17, 2015
