The Importance of Eye Contact in Video

Kerry Barrett
4 min readSep 22, 2023

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In today’s fast-paced digital world, video communication is an invaluable tool for establishing authority, credibility, and trust. Whether you’re delivering virtual keynotes, creating landing page videos, hosting video podcasts, or engaging with your audience on social media, video has become an integral part of our digital presence. However, there’s a crucial element of video communication that often goes overlooked — the power of eye contact.

The Unique Challenge of Video Communication

In face-to-face interactions, the importance of eye contact is well-established. It’s a fundamental aspect of establishing trust and connection. But when it comes to video, especially in today’s remote and digital landscape, understanding how to leverage eye contact effectively becomes a little more complex.

To grasp the significance of eye contact in video communication, let’s dive into some insights shared by Kerry, who draws from her background in news reporting to shed light on this critical aspect of video engagement.

The Camera Lens as Your Viewer’s Eye

When you’re on camera, whether live or recorded, you’re not addressing a person directly in front of you. The camera lens becomes the viewer’s eye — the gateway to your audience’s connection with you. This holds true regardless of the context, be it a one-on-one conversation, a live-streamed event, or a pre-recorded video.

Think about news anchors — they are typically framed in a way that emphasizes face-to-camera communication. This close-up framing serves a specific purpose: to establish a connection with the viewer. It enables you to look into the eyes of your audience, even when they’re miles away, and this eye contact is a powerful tool for building trust.

The Science Behind Eye Contact

Now, let’s explore the science behind why eye contact is so vital in communication, particularly in the digital realm. The human brain contains a “social brain” — a network of regions responsible for understanding and facilitating social interactions. When you make eye contact with someone, this social brain activates.

Studies have shown that eye contact triggers regions like the cerebellum, which helps predict sensory consequences of actions, and the limbic mirror system, which facilitates emotional connection, empathy, trust, and recognition. These brain responses are crucial for fostering mutual understanding and connection.

Live vs. Recorded Video

While both live and recorded video can convey the power of eye contact, live video offers an even more immediate and consistent connection. Synchronized eye blinks during live video indicate shared attention and a mutual understanding between the viewer and the presenter.

The Know, Like, Trust Factor

Now, let’s bring this back to the context of business and personal branding. The “know, like, trust” factor is crucial in any industry. Whether you’re a solopreneur, a business owner, or part of a corporate team, this factor follows you wherever you go. Establishing this factor is especially critical if your clients or team members are geographically distant, and you may never meet them in person.

Video communication, with its emphasis on eye contact, allows you to create a personal connection with your audience or colleagues. Sending a video message after a sales call or a proposal review can significantly enhance trust and understanding.

Practical Tips for Effective Eye Contact in Video

To practice and improve your eye contact during video communication, consider these tips:

1. Daily Practice: Dedicate 30 seconds each day to speak directly into your smartphone’s camera lens. This exercise helps you become more comfortable maintaining eye contact with your virtual audience.

2. Focus on the Lens: If you find yourself distracted by your own image on screen, flip your smartphone camera around and speak into the back lens. This forces you to concentrate on the lens itself, not your reflection.

3. Replicate Natural Conversations: While sustained eye contact is essential, it’s okay to break gaze occasionally, just as you would in a face-to-face conversation. Keep these breaks brief to maintain a natural flow.

4. Gradual Improvement: When working on your video communication skills, focus on one or two aspects at a time. Trying to improve everything simultaneously can be overwhelming.

In the digital age, mastering the art of video communication is a valuable skill. Eye contact, while challenging in the virtual world, plays a significant role in building connections and trust with your audience. By understanding the science behind eye contact and practicing its nuances, you can unlock the full potential of video to enhance your authority, credibility, and presence in the digital landscape. So, look into the camera lens, connect with your viewers, and harness the power of eye contact in your video communication endeavors.

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Kerry Barrett
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On-camera peformance coach. Like "Toastmasters" for the virtual stage. Took my fear of being on camera, and turned it into an Emmy-award winning on-cam career