We improve the lives of people in poor and vulnerable communities through design.
… Nor do they need it, because guiding them towards the right type of feedback is part of your job. (Anything that helps you do your job is part of your job.) Know what you want before you call the meeting, and then guide the meeting toward that goal.
Build trust, then tech: The technology that social enterprises build is often simple compared to the trust we have to build. I promise, I’m not saying this from a misguided perspective. I’ve worked with developers and have b…
Know your customer and let your customer know you: Spend as much time as possible where your customers are. When you’re straddling two countries this…
One might also argue that turnover in this case can be a good thing, where these non-profits become breeding grounds for talent moving into #worldpositive for-profit companies. Many have even institutionalized the practice, like Global Health Corps, Acumen, IDEO.org, Jennifer…
… a sea of black-cloaked editors, Cunningham was not part of the pack. He was not a fashion lemming. He was not chic; he was working.
And when you think about it, it’s obvious why. People in low-income settings enjoy Facebook for the same reasons we all do. By updating their statuses and sharing ideas, they reinforce their identities and connections to online communities. Though young people often lead the way, folks of all ages find ways to use Facebook, borrowing frie…
Translation: enough with the process maps. Development, at the end of the day, is a deeply human endeavor. Relationships are what drive impact. Boardroom sensibilities don’t always serve the interests of the rural farm worker or the child with…
