Re-post — originally posted on July 29, 2013by Kathryn Grace The weekend of 8/9 July saw a grand start to new business when I attended the Synergy Surgery: Creative Health event. …

Re-post — originally posted on July 29, 2013 by Kathryn Grace After six years working in Orange, Everything Everywhere and EE as a Service Designer Manager it is time to start a new chapter. We have seen six years of great revolution in the world of communication and digital technology. Design methods and processes that worked for us twenty or even ten years ago no longer meet business or user needs today. I think it’s time for businesses and organisations to rethink their working methods/ approach and introduce Service Design and continual Design Thinking into what they do each day.

Buzzwords… so this was one of the themes that came up at Co-op Digital this week in the Service Design Community MeetUp (we meet every…

I was reading Ben Holliday’s blog on Service Design starting with user needs, I had intended to read and make notes but my pen took over as my brain sparked and tried to start making sense of recent service design experiences at Co-op Digital. We’d had a level of challenge…