Yep, I think he has a lot of valid points and there are undoubtedly soem not mentiond. For the collaborative editing, I have that problem, and so far I’m experimenting with https://www.bitrix24.com/features/docs.php — on a small scale it certainly seems doable, but I need more comprehensive testing yet from very remote users and that takes time to organise

A blind spot I have thought of is that the page provider puts on it what he wants the user to see, but little, if nothing exists for the user to filter what he doesn’t want to see, such as certain subjects, being able to reorganise the page layout and such. A few years ago the BBC news site allowed a user to personalise its home page. You were able to select what subjects you wanted and it what order, it was great, but they dropped it for some reason. Allowing the user to just get what he wants would certainly seem a way of ensuring his fidelity