tl;dr: In software development speed is important. Main leverages to improve speed are an increased focus, low resource utilization and the identification and removal of bottlenecks, as all of those are related to the amount of work in progress. …

Being on-call sucks. This is true for almost all the people I know. Making it suck less has been one of the biggest challenges for me as an engineering manager. However, we seem to have found our sweet spot. We made it suck less by the introduction of symptom-based alerting…