Hacking Through Amazon’s Jungle of Coverage
Jeff Jarvis

Quote from Bezos: “The article doesn’t describe the Amazon I know or the caring Amazonians I work with every day.But if you know of any stories like those reported, I want you to escalate to HR.”

Ratting on your fellow employees to HR was one of the major points in the NYC article. Why HR? Why not the misbehaving manger’s immediate superior? Why not have a frank discussion with the offender himself, persuading him to change? Don’t escalade every issue to corporate HR.

It’s this over-the-top rigidity that may eventually do in Amazon.

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