The bad news is that criticism like this is necessary. For all its ‘culture of criticism’ when it comes to achieving goals such as market dominance, Amazon doesn’t engage much self-criticism in areas such as abusive behavior directed toward publishers or employees. There, others have to expose its wrong-doing and inflict pain. Pain it understands.
The good news is that having been forced to pay a price for abusive behavior, Amazon does seem willing to change, even if its motivations seem self-serving and image-conscious.
The New York Times needs to examine another area where Amazon comes up woefully lacking. Amazon search results aren’t trustworthy. They display results in ways that maximize Amazon’s profits rather than consumer choices. I’ve had Amazon employees admit just that to me and seen it myself.