7 Benefits of Process Automation
Organizations are increasingly looking at ways to improve their processes & to constantly improve them so that their business outcomes keep getting better. But, how exactly does that work? What are the top benefits of putting in place a mechanism to automate your core business processes?
Automation cuts down a lot of manual steps which are otherwise very time consuming and prone to errors. Process automation cuts that to a large extent and puts in place an efficient mechanism into process design execution. It improves speed & decreases errors thereby saving a lot of time & resources that are part of the process from wasteful activities that have minimum impact on business outcome. This helps a long way in making the organization quite productive & efficient at least from an operational standpoint.
One of the major reasons for confusion & lack of seamless process flow is the lack of collaboration. Process automation platforms typically cut across functions & divisions. They bring together the different silos across the organization & serve as a common interface to pull & push data into disparate IT systems. This ensures teams can collaborate better & save time.
Having a centralized platform to control your processes gives you visibility at a holistic level. This visibility helps a long way in identifying hiccups & bottlenecks in process execution. This helps process owners think of corrective action to fix the bottleneck and ensuring process continuity and execution seamlessly.
When process maps are drawn & documented, it adds a sense of accountability to people involved in the process. When a certain human activity in a process, such as an approval, is pending & the process can’t move forward, it can be identified through an efficient BPM platform. This makes people in the process more accountable for their role in the process & smoother execution of process, as a result.
In certain processes where numbers matter a great deal, ensuring auditability is extremely important in ensuring process effectiveness and also from a business outcome standpoint. For instance, in a manufacturing setup, the number of parts manufactured undergoing rework is an important number that is prone to manipulation & error that not just wastes resources but also causes financial losses & delays the production process. Having an automated process helps put some transparency into the system thereby making it more auditable.
When a new process is adopted, it is usual practice to start it small & extend it to a larger system. But, the process of expanding a process itself becomes tedious since there are complexities involved in educating the people about the process etc. besides several other issues. However, developing a process model & scaling it to any size becomes a breeze with an automation platform. Another added advantage is the ease with which steps can be modified on the fly & executed with ease across the entire organization without size being a constraint.
Empowering business users and cutting their dependency on the IT teams is important to ensure they can operate independently and make an effective contribution to business. It is important to build low or no code applications for them to interact with the different IT tools so that they can perform their roles effectively. Process automation platforms enable IT teams with this power to build custom applications that business users can use to talk to complex IT systems.