Mobile Live Video: Revolutionizing the Field Service Industry

Changing Tides Within the Field Service Industry:

Mobile live video is one of the most revolutionary innovations to come to the Field Service industry in recent years. This technology, which can be utilized via a standard mobile device, has the potential to significantly reduce delays in solving complex problems, and even eliminate the need for repeat call-outs. Using a technology like Iris, technicians can acquire remote expert advice and management sign-off, in real-time, from just about anywhere in the world — recording the whole interaction in the process, for documentation purposes.

How Mobile Live Video Can Enhance Field Service Operations:

Field Service organizations are quickly realizing the necessity of having a suitable solution in order to optimize their current business processes. By using appropriate live video technology, combined with a mobile device and connection to the Internet, field service organizations can capitalize on the many benefits that such a solution brings. A TSIA report has named video as one of their top trends for improving productivity and customer satisfaction within the field service industry. Consumer communication platforms like FaceTime or Skype might suffice in the short-term, however, the limitations of these platforms are just too great. The long-term negative implications of using these ‘quick-fixes’ for an operational capacity would far outweigh the benefits. These solutions are designed with social purposes in mind and they are not intended to scale the way in which a large field service team would require. Apart from the fact that any interaction carried out on such consumer platforms is not recorded or documented in any way, in order for the communication to be viable at all, a strong network connection is required. Making them extremely unreliable when used in remote and isolated locations — a common issue amongst field service technicians today.

What Can the Iris Platform Bring to the Field Service Industry?:

Mobile live video can be used in many capacities by employees out in the field. First and foremost, for field service organizations a more reliable connection is required to ensure video and voice transmission while working in remote locations. Iris’ smart and adaptive technology demands much less bandwidth than other solutions and will ensure a solid experience. In addition, our solution can eliminate the need for repeat service calls or technician’s requesting additional on-site support to solve difficult issues. As a result, a significant amount of time, resources and money can be saved within organizations…..

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