Christine FriscicToshiba Medical Systems Europe Transforms the Customer Experience with Oracle Service CloudHow does a world leader in medical diagnostic equipment, which provides the most cutting-edge imaging solutions in the industry, raise the…Nov 17, 2015Nov 17, 2015
Christine FriscicTransforming the Customer Experience with Field ServiceCustomer expectations for service are shifting — so much so that the customer experiences organizations deliver have become a critical…Sep 15, 2015Sep 15, 2015
Christine FriscicThe Connected Field Service Workforce: Past, Present and FutureFace-to-face customer interaction is the best opportunity to build loyalty, immediately address concerns, collect customer feedback and…Sep 10, 2015Sep 10, 2015