Ivan Lojko5 Things You Didn’t Know About Hotel Mystery ShoppersIf you’re in hospitality, then you know that customer experience is everything. But did you ever wonder how it’s measured? And more…Jan 5, 2016Jan 5, 2016
Ivan LojkoPillow Talk: Is Your Hotel Pillow Cruelty-Free?More hotel guests are requesting pillows made without down, the soft under-feathers of geese and other birds.Dec 23, 2015Dec 23, 2015