My MacBook Air turned into a brick
How Apple loose loyal customers…
Apple has a bug. When my TimeMachine was running, MacBook rebooted by itself. After reboot it requested a PIN. I never set up any PIN. I called Customer support. They told me that my MacBook just reported that it has been stolen.
Apple told me that they have a policy: when a computer is reported as stolen I have to provide the original purchase receipt to unlock it. They will not unlock computer without receipt. Where do I get the original receipt after 3 years?
Now my AirBook is sitting at Apple Store with no hope to get it back. @Apple, does it make sense to you?