Jack MillerinChattermill BlogThe 5 Principles of Good Customer ExperienceThere are many components involved in providing good CX (personalisation, trust, proactivity) but what are the basic building blocks that…Sep 15, 2016Sep 15, 2016
Jack MillerinChattermill BlogE-commerce CX — 2016 InsightsLike every other industry, Ecommerce is being disrupted by tech from multiple sides. Huge brands like Asos and Zappos now find themselves…Sep 1, 2016Sep 1, 2016
Jack MillerinChattermill BlogThe State of Customer Experience in Insurance in 2016The consequences for organisations on the wrong end of the customer experience scale have long been obvious, and this trend continues in…Aug 12, 2016Aug 12, 2016
Jack MillerinChattermill BlogThe Problem With Customer Experience in TravelA lot of people talk about how Airbnb is eating up the Travel sector, but not many offer a reason as to why. To some though, it is obvious.Jun 1, 2016Jun 1, 2016