I’m not really sure what the big issue is. You asked them to take it down, and 9 hours later (on Thanksgiving weekend) they asked you to fill out the DMCA form (which they are legally required to do) to continue the process. How are they supposed to improve on this? Verify that every single video is not pirated? How would they distinguish between videos that are licensed copies and videos that are pirated copies? It looks to me that they are basically operating the same way YouTube does for Pirated material.