One year ago, almost to the exact date, I was sitting in my off-campus apartment bedroom, applying for product design internships. …

I guess I should start off by saying I am by no means a doctor. I also have zero guarantees that this will actually work for you. These are just the same steps that I follow, and wanted to share.

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Me, the past 24 hours.

1. Drink LaCroix.

During your sickness, you should be drinking more LaCroix than the latest tech startup. There is no sugar in the drink which is must for getting over a cold, and the carbonation doesn’t feel too bad on a sore throat.

2. Live in the shower.

Seriously. After 24 hours, If your fingers aren’t so pruned that they look like raisins, you did not shower enough. …

understanding users from their point-of-view

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Let’s start by taking a look at the difference between these two words, outside of the context of design.

sympathy (n.): feelings of pity and sorrow for someone else’s misfortune

empathy (n.): the ability to understand and share the feelings of another.

So what does this look like in design?

To me, sympathy would be an added layer of helpfulness on top of something that is otherwise difficult to use. …


Brandon Jacoby

Product Designer in NYC, working on Cash App at Square. Photographer, sometimes. Coffee drinker, always. Former Student-Athlete.

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