I admit: I disagree :-D
Giorgio Robino

Thats fair! I just think that at the present moment, the excitement over chatbots has led to their misuse, which ultimately leads to more steps for the user. For example, if you’re trying to go to a sub-navigation menu, its easier to click twice with your thumb than to go through two conversational transactions with a chatbot. This is a problem when many current chatbots lack the complexity to skip to the point.