Jan Carter – Medium

Jan Carter

A decade of change in a week

How Covid-19 has accelerated our work, social, and educational lives into the future; and what we can learn from it.

8 min readApr 7, 2020

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A decade of change in a week

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Jan Carter
in
The Startup

Customer Success isn’t a department..

It’s central to everyone and everything

6 min readJun 3, 2019

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Customer Success isn’t a department..

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Jan Carter

Levelling-Up Your Customers

Your customers are on their own journey and you need to understand it otherwise they will outgrow you and your company

4 min readMay 18, 2019

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Levelling-Up Your Customers

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Jan Carter
in
The Startup

Making Your Customers More Successful

Your customers purchased your product or service in order to solve a business need that they have. But do you know what those needs are…

5 min readMay 7, 2019

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Making Your Customers More Successful

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Jan Carter

Team Time

How much time should you spend with your direct reports (and their reports)? How much time do you actually spend with them? How do you…

3 min readSep 4, 2018

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Jan Carter

Digging ourselves out of technical debt

A practical and time tested approach to balance developing new features and addressing technical debt

6 min readJun 26, 2018

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Digging ourselves out of technical debt

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Jan Carter

Finally, A Useful Product Roadmap

Product Managers are happy to work with ambiguity. Market needs can change suddenly, technical issues can block a direction, and project…

3 min readJun 13, 2018

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Finally, A Useful Product Roadmap

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Jan Carter

Lessons From Grade 1 — Growth Mindset

Over dinner, I was discussing with my wife and young sons some of the work challenges I was having. I had just explained how frustrated I…

2 min readJun 13, 2018

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Jan Carter

Pitching Your Product

I’ve seen some terrible product presentations. I’ve delivered even worse ones. They all start the same way: “Hi! My name is <don’t care>…

3 min readJun 4, 2018

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Jan Carter

Make Sure Clients Know Why You Exist

The people in your company are the ones that give life to your products and services, and they are the ones that your clients interact…

2 min readJun 4, 2018

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Make Sure Clients Know Why You Exist

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Jan Carter

Jan Carter

Head of Product, General Manager, Father. Making and growing SaaS products that help people work, learn, and play in ways they never thought possible.

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