Jan CarterA decade of change in a weekHow Covid-19 has accelerated our work, social, and educational lives into the future; and what we can learn from it.Apr 7, 2020Apr 7, 2020
Jan CarterinThe StartupCustomer Success isn’t a department..It’s central to everyone and everythingJun 3, 20191Jun 3, 20191
Jan CarterLevelling-Up Your CustomersYour customers are on their own journey and you need to understand it otherwise they will outgrow you and your companyMay 18, 2019May 18, 2019
Jan CarterinThe StartupMaking Your Customers More SuccessfulYour customers purchased your product or service in order to solve a business need that they have. But do you know what those needs are…May 7, 2019May 7, 2019
Jan CarterTeam TimeHow much time should you spend with your direct reports (and their reports)? How much time do you actually spend with them? How do you…Sep 4, 2018Sep 4, 2018
Jan CarterDigging ourselves out of technical debtA practical and time tested approach to balance developing new features and addressing technical debtJun 26, 2018Jun 26, 2018
Jan CarterFinally, A Useful Product RoadmapProduct Managers are happy to work with ambiguity. Market needs can change suddenly, technical issues can block a direction, and project…Jun 13, 2018Jun 13, 2018
Jan CarterLessons From Grade 1 — Growth MindsetOver dinner, I was discussing with my wife and young sons some of the work challenges I was having. I had just explained how frustrated I…Jun 13, 2018Jun 13, 2018
Jan CarterPitching Your ProductI’ve seen some terrible product presentations. I’ve delivered even worse ones. They all start the same way: “Hi! My name is <don’t care>…Jun 4, 2018Jun 4, 2018
Jan CarterMake Sure Clients Know Why You ExistThe people in your company are the ones that give life to your products and services, and they are the ones that your clients interact…Jun 4, 2018Jun 4, 2018