Jarratt IstedinThe HelpDocs BlogStumbling to CTO: My Journey Becoming a DeveloperI’m perched up against a cushion with my legs splayed out on a super soft grey sofa.Aug 3, 2018Aug 3, 2018
Jarratt IstedinThe HelpDocs BlogWhat Hotels Have Taught Me About Customer SupportWhen we started building HelpDocs, I had a lot of assumptions about customer support.Jun 21, 2018Jun 21, 2018
Jarratt IstedinThe HelpDocs BlogStrategies to Navigate Confused Customers Towards Your Knowledge BaseReleasing a knowledge base to your customers is like a cruise ship on its maiden voyage. Building a ship takes a lot of effort and…Jun 7, 2018Jun 7, 2018
Jarratt IstedinThe HelpDocs BlogHow ready2order Scaled Support for Store Owners Across the GlobeSetting up a new store is a wild, messy, exciting time. Fitting it out, finishing up the last coat of paint, and arranging the big day when…May 24, 2018May 24, 2018
Jarratt IstedinThe HelpDocs BlogSimple Steps to Make Sure First Time Users Have a Great ExperienceLanding in a new destination is always a little daunting. How should I get to my hotel? Do I need cash? How should I greet someone? Luckily…May 18, 2018May 18, 2018
Jarratt IstedinThe HelpDocs BlogHelping Real Estate Agents Match Hearts with HomesFor many buying a home is one of life’s most important and memorable steps.May 4, 2018May 4, 2018
Jarratt IstedinThe HelpDocs BlogWhy We Send Prospects to Competitors If We’re Not a Good FitAs a customer it can often feel like the person on the other end of the line or more appropriate these days — messenger, doesn’t have your…Apr 12, 2018Apr 12, 2018
Jarratt IstedinThe HelpDocs BlogIntroducing Our First Guide: Building a Knowledge Base from ScratchIt’s easy to leave setting up a knowledge base at the bottom of your to-do list. Or y’know, assign that one to another teammate. No biggie…Mar 30, 2018Mar 30, 2018
Jarratt IstedinThe HelpDocs BlogOrganizing Our First Company Retreat as a Bootstrapped Remote StartupFor us the benefits of being a remote company are obvious. You can work when and where you’re most comfortable, you’re able to travel or…Mar 23, 2018Mar 23, 2018
Jarratt IstedinThe HelpDocs BlogBolstering Self-Serve Support at Scale with HelpDocsDrift is building a new way for businesses to buy from businesses. Through the power of intelligent bots and playbooks, over 50,000…Feb 15, 2018Feb 15, 2018
