The ongoing pandemic is changing the way people value and interact with products and services.
Think about a couple of examples. Sainsbury’s online grocery slot booking system used to offer convenience and predictability at a low cost. Now, that little widget is the thing that decides whether we get to eat tomorrow, or need to wait for a slot later in the week.
Or take WhatApp’s video call function as an example. My parents used it as a gimmicky way to do silly video calls with my infant sons. …
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