I have a confession to make, I’ve been a product manager for over 11 years and I’ve never defined a product vision. Not once. I’ve been aware of the concept for a number of years, but I’ve never tried to “officially” write one down. Until now. What is a Product Vision? I’m not going to…

A lot of the design for my customer support app has been bouncing around in my head for years. A big part of this was the idea of having the customer support tickets in columns reflecting their status and then the agents could drag and drop to progress them. This…

For the last couple of weeks, I’ve been wrestling with shapes, colour palettes, fonts, spacing, and my mind in Figma to create the mockups for my customer support/helpdesk app. It’s been awesome ⭐️ I’m not going to bore you by trying to explain every design decision, but I’ll just give…

I came up with the name Resolve for my customer support/ticketing idea years ago. I liked it because: It is related to the process/problem (resolving tickets…get it?) It is concise (single word for the win) It’s not an acronym (I’m so bored of this approach for B2B products) So we…

I‘ve just started creating a new SaaS, it’s going to be called Resolve. I’m going to try (key word) and post a series of blog posts and tweets to document my progress. …