Enhancing lead generation and customer acquisition via Chat Bots
Anatoly Khorozov
81

Great post Anatoly!

I wrote a piece a few weeks ago about the same topic.

IMHO the #NLP technology is not ready for most customer service requests. Right now #chatbot is better for early stages of the customer journey like awareness, acquisition where users request are generally much simpler and less urgent (if something fails).

That´s why lead generation is the killer app for chatbot.