Aug 22, 2017 · 1 min read
Hi Vittorio,
Thanks for your comment! Sorry to ask but are you referring to best practices of lead qualification or conversational interfaces in general?
In case of conversational interfaces, I would definitely recommend this article from Adrian Zumbrunnen: https://uxdesign.cc/my-website-is-now-conversational-here-is-what-i-learned-7e943cc6ace0
On the other hand, you can check out the book Designing Bots: Creating Conversational Experiences from Amir Shevat.
Hope this helps, I have also plans to write some more details about designing conversational interfaces in the future :)
Best,
Jiaqi
