I built a chatbot in 2 hours and this is what I learned
Shival Gupta
10.8K25

Nice post Shival Gupta.

IMHO the #NLP technology is not ready for most customer service requests. Right now #chatbot is better for early stages of the customer journey like awareness, acquisition where users request are generally much simpler and less urgent (if something fails).

That´s why lead generation is the killer app for chatbot.

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