I built a chatbot in 2 hours and this is what I learned
Shival Gupta
16.1K40

Nice post Shival Gupta.

IMHO the #NLP technology is not ready for most customer service requests. Right now #chatbot is better for early stages of the customer journey like awareness, acquisition where users request are generally much simpler and less urgent (if something fails).

That´s why lead generation is the killer app for chatbot.

Like what you read? Give Jiaqi Pan a round of applause.

From a quick cheer to a standing ovation, clap to show how much you enjoyed this story.