The Ultimate Guide To Designing A Chatbot Tech Stack
Sébastien Fourault

Sébastien Fourault great content!

About the messaging interface, I would add Website and App also as an option. In fact, there is a new trend of companies building a complete conversational website instead of a simple web widget. You can see an example of 1800flowers here or a conversational landing page by

I think there are pro and cons with building native conversational experiences (web/app) vs messaging channels like Facebook messenger. As I would like to say the best option would be the one that brings a frictionless customer experience.

Like what you read? Give Jiaqi Pan a round of applause.

From a quick cheer to a standing ovation, clap to show how much you enjoyed this story.