Jo ArthurinDoing Service Design at the National Lottery Heritage FundTesting grant application form questionsWe wanted to learn about 3 questions from the £10,000 — £250,000 grant application form. We were particularly interested in how applicants…Mar 22, 2021Mar 22, 2021
Jo ArthurinDoing Service Design at the National Lottery Heritage FundAccessibility testing the payment journeyWhat we found when testing our service with users of assistive technologyMar 12, 2021Mar 12, 2021
Jo ArthurinDoing Service Design at the National Lottery Heritage FundDigital Service Design Weeknotes — 2nd February — 15th FebruaryThis week our weeknotes are brought to you by Jo, our user researcher, Rosa, our new service designer, and Em, our delivery manager. Rosa…Feb 18, 2021Feb 18, 2021
Jo ArthurinDoing Service Design at the National Lottery Heritage FundAccessibility compliance isn’t enoughThis weekend, I saw a tweet that asked why we address accessibility and then consider ableism and not the other way round. It helped to…Jan 28, 2021Jan 28, 2021
Jo ArthurinUser Research ExplainedConducting remote research analysisThis post was originally posted on the National Lottery Heritage Fund medium account.Nov 27, 2020Nov 27, 2020
Jo ArthurinDoing Service Design at the National Lottery Heritage Fund28 October — 11 November weeknotesWe’re changing up how we write weeknotes, so instead of a whole team effort they’re being led by a few members of the team, so you’ll get…Nov 10, 2020Nov 10, 2020
Jo ArthurinDoing Service Design at the National Lottery Heritage FundSetting up a research panel at the NLHFAs part of our work to change our services, we’ve been conducting primary user research at the National Lottery Heritage Fund for just…Aug 12, 2020Aug 12, 2020
Jo ArthurinDoing Service Design at the National Lottery Heritage FundHow we do user research analysis at the Heritage FundIn this post I’m going to talk about how we analyse our user research, but first a bit of context for who I am and where this is all…Jun 4, 20203Jun 4, 20203
Jo ArthurinDoing Service Design at the National Lottery Heritage FundListening to our usersAs Tom said before, we’re working to help make the application process for funding from the National Lottery Heritage Fund better for…Mar 27, 2019Mar 27, 2019
