Jo CarterinService WorksBridging the Gap: From Training Room to Real-Life ImplementationHave you ever attended a CPD or training event on a subject that piqued your interest, only to return to work and struggle to apply what…Feb 14, 2023Feb 14, 2023
Jo CarterinService WorksIntroducing Novices to User-Centered DesignA Hands-On Workshop ExperienceFeb 9, 2023Feb 9, 2023
Jo CarterinService WorksSaying No to Overwhelm: The Key to Maximizing ProductivityGone are the days of spending hours commuting to and from work or meetings. With the advent of remote work, many of us now have extra time…Feb 8, 2023Feb 8, 2023
Jo CarterinService WorksService design is a team sportWhen did you last achieve anything significant solely on your own?Feb 7, 2023Feb 7, 2023
Jo CarterinService WorksThe public sector digital transformation trap and how to avoid it9 NovFeb 7, 2023Feb 7, 2023
Jo CarterinService WorksImproving the ‘new employee’ journey using service design: case studyPart 3 of 3: Reflections from learners participating in Service Design in PracticeOct 5, 2020Oct 5, 2020
Jo CarterinService WorksUsing service design to improve customer satisfaction in a housing association: case studyPart 2 of 3: Reflections from learners participating in Service Design in PracticeOct 5, 2020Oct 5, 2020
Jo CarterinService WorksApplying a service design mindset to help a new housing association tenant app succeed: case studyPart 1 of 3: Reflections from learners participating in Service Design in PracticeOct 5, 2020Oct 5, 2020
Jo CarterinUX CollectiveBeing comfortable with ambiguity needs to be the new normDesign thinking offers us a useful methodologyAug 19, 2020Aug 19, 2020
Jo CarterinService WorksOnline whiteboards reviewHow might we have better meetings, run workshops and collaborate and share ideas remotely?May 19, 20203May 19, 20203