Jo Carter – Medium

Jo Carter

Published in
Service Works

Bridging the Gap: From Training Room to Real-Life Implementation

Have you ever attended a CPD or training event on a subject that piqued your interest, only to return to work and struggle to apply what…

Feb 14, 2023

Bridging the Gap: From Training Room to Real-Life Implementation

Feb 14, 2023

Published in
Service Works

Introducing Novices to User-Centered Design

A Hands-On Workshop Experience

Feb 9, 2023

Introducing Novices to User-Centered Design

Feb 9, 2023

Published in
Service Works

Saying No to Overwhelm: The Key to Maximizing Productivity

Gone are the days of spending hours commuting to and from work or meetings. With the advent of remote work, many of us now have extra time…

Feb 8, 2023

Saying No to Overwhelm: The Key to Maximizing Productivity

Feb 8, 2023

Published in
Service Works

Service design is a team sport

When did you last achieve anything significant solely on your own?

Feb 7, 2023

Service design is a team sport

Feb 7, 2023

Published in
Service Works

The public sector digital transformation trap and how to avoid it

9 Nov

Feb 7, 2023

The public sector digital transformation trap and how to avoid it

Feb 7, 2023

Published in
Service Works

Improving the ‘new employee’ journey using service design: case study

Part 3 of 3: Reflections from learners participating in Service Design in Practice

Oct 5, 2020

Improving the ‘new employee’ journey using service design: case study

Oct 5, 2020

Published in
Service Works

Using service design to improve customer satisfaction in a housing association: case study

Part 2 of 3: Reflections from learners participating in Service Design in Practice

Oct 5, 2020

Using service design to improve customer satisfaction in a housing association: case study

Oct 5, 2020

Published in
Service Works

Applying a service design mindset to help a new housing association tenant app succeed: case study

Part 1 of 3: Reflections from learners participating in Service Design in Practice

Oct 5, 2020

Applying a service design mindset to help a new housing association tenant app succeed: case study

Oct 5, 2020

Published in
UX Collective

Being comfortable with ambiguity needs to be the new norm

Design thinking offers us a useful methodology

Aug 19, 2020

Being comfortable with ambiguity needs to be the new norm

Aug 19, 2020

Published in
Service Works

Online whiteboards review

How might we have better meetings, run workshops and collaborate and share ideas remotely?

May 19, 2020

Online whiteboards review

May 19, 2020

Jo Carter

Jo Carter

Founder of ServiceWorks - instigator of GovCamp Cymru * family * service design * travelling * music * dysgwraig www.weareserviceworks.com

Following

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams