What You Need to Know about How AI Will Impact IT

Joanna Riley
Oct 2 · 4 min read

Artificial intelligence technology is poised to change nearly every industry. Information technology (IT) is no exception. For IT professionals, it is critical to learn how AI will affect their profession and contribute to solutions for problems they are expected to solve.

In its current state, artificial intelligence is used for tasks such as biometric facial-recognition or self-driving cars. It relies on large sets of aggregated data from the past to shape the future. Artificial intelligence is great at solving complex questions that are based on straightforward data. However, this technology does have its limitations.

Artificial intelligence has not effectively replicated functions that require the insight, perception, and cognitive ability of humans. From analytics to productivity auditing, AI stands to provide powerful tools to the IT industry. At this point, however, networking professionals face some unique challenges when it comes to making AI work for them.

Learn how artificial intelligence is poised to change the IT world.

AI Can Analyze the Large Data Sets Common in IT

When it comes to the development of computer systems, artificial intelligence (AI) is a powerful tool for carrying out tasks and improving prediction-based problem-solving. The strong point of AI is its ability to develop complex algorithms and improve performance based on historical data.

In fact, the more data that AI has to work with, the better the outcome. Learning what has worked and failed in the past from a network standpoint helps IT professionals improve the functionality of their systems.

Those in the IT field will appreciate AI’s ability to automate tasks that were previously performed manually. Some of the biggest benefits of AI as it relates to information technology include the ability to pinpoint problems and troubleshoot with network systems as well as the ability to predict potential network issues. It also simplifies analysis from large data sets that would have typically either been impossible on a human level or very tedious and time-consuming.

AI Can’t Replace Human IT Professionals

According to an in-depth study conducted by the World Economic Forum, machines will execute many tasks currently handled by humans by the year 2025. Though this is a stark reminder about what AI means for the current workforce, the growth of jobs in other areas will be directly connected to the implementation of artificial intelligence technology.

AI is not a threat to the human workforce. In fact, it can also actually help IT professionals secure new opportunities. Machine learning is designed to improve efficiency and eliminate mundane, repetitive tasks. This opens up more complex job roles that can only be effectively handled by humans.

Automation will indeed replace jobs in some industries. However, WEF’s report makes it clear that demand for human labor will not go away. Instead, the roles that are in demand are likely to shift. The world economy will improve as a result of automation. According to a Price Waterhouse Coopers (PwC) report titled “Will Robots Really Steal Our Jobs?” AI technology will add up to $15 trillion to the global economy by the year 2030.

IT Workers
IT Workers

There Are Obstacles to the Integration of AI into IT

Artificial intelligence is an exciting and groundbreaking technology, but there are some caveats to its use. One of the biggest obstacles when it comes to integrating artificial intelligence in IT is trust. Despite the possibilities of AI, this technology is still stigmatized as a replacement for humans. If AI is to reach its full potential, changing the stigma is critical.

IT researchers are working on ensuring the fairness, robusticity, transparency, and accountability of artificial intelligence systems. The overarching goal of these efforts is to ensure that humans can trust the technology to not only enrich their lives, but also not to threaten their livelihoods. The safety and trustworthiness of artificial intelligence are such a matter of concern because this technology is powerful and can have potentially negative consequences. Part of the problem is unpredictability, as artificial intelligence can process much more data than any human could ever hope to.

Aside from looking for new ways to make artificial intelligence more trustworthy, researchers are also working on how to adjust the public’s expectations of this technology. Although AI is a hot topic, it is generally misunderstood. The goal is not only to ease the public’s fears about AI, but also to educate them on just what this technology is capable of.

What the Future Holds for AI in IT

Those who are critical of AI often envision a doomsday scenario where humans are completely replaced by impersonal robots. This all-or-nothing thinking is flawed. Sophisticated AI chatbots go beyond form questions and predetermined responses. In addition, the technology repeatedly learns from the past to create a tailored experience.

For network managers and other IT professionals, artificial intelligence is the key to evolving network infrastructure. Understanding AI technology, how it functions, and its limitations will be critical to refining networks, creating new job pathways, and making things easier for networking professionals.

Joanna Riley
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