This is awesome. Thanks for the insight into this process! I worked on an app for healthcare a while ago that faced a lot of the same challenges, so it’s exciting to see how you tackled those problems.
Did you test externally and internally? What does your recruiting for those tests look like?
Yes! One of my favorite people/most trusted co-workers used to say “UX is everyone’s job”! I feel like it’s so true. Great product design touches so many different aspects of a business.
Customer support/AM’s speak to users every day and can provide front-line feedback. Sales can help design teams better understand the…