At the end of the day your customers don’t care whether you’re agile, lean or practice design thinking. They care about great products and services that solve meaningful problems for them in effective ways. The more you can focus your teams on these things the better their process will be.
…rome, loss of touch with customers, poor strategic decision-making. So I love the people at Google; they’re super smart and world class and always humble individuals, no matter how badass they are in their respective disciplines. But the company strategy is a mess.