Attitude vs. Behavior: Why Leaders Struggle As Coaches (Part 2)

Just when you thought it was safe to go back to your office (cue the dramatic music), the lurking leader awaits — patiently waiting to provide you some coaching regarding your performance. There’s only one small problem…the leader believes they know what to address when in fact they aren’t quite sure and it’s not necessarily their fault. Herein lies the common dilemma for many people managers when looking to address a difficult employee.

Should they focus on the individuals “attitude” or their “behavior” or both or does it matter?

The short answer is yes, yes and undoubtedly yes.

Believe it or not, there is a difference between the two and it’s most commonly overlooked resulting in a collapse of focus — leaving the leader (playing coach) at an unassuming disadvantage.

Just as I stated in my previous article how listening is the key to success, differentiating what you should address is the focus of today. This article will break down the following:

• The difference between Attitude and Behavior
• Why it’s important