Messaging has successfully replaced in-person conversation. Nowadays people prefer to message someone rather than calling but there are many places where you need a person to help you for example if you are in a physical store there will be an assistant who can help you in purchasing.
Why can’t we message our businesses to get stuff done.
Even if you are able to message the biggest drawback is the conversation will be asynchronous.
Due to the advancements in technology(NLP and Machine learning) now you can build software which can understand natural language and perform actions based on it so now you can message your online shopping service and buy.
This is type messaging software which can understand and perform actions based on user request are known as messaging bots..
There are lot of messaging bots in the market in China people do everything in wechat by communicating with bots.
Bots landscape by platform.
These platforms have highest number of bots.
- Facebook messenger
- Wechat China