I very much disagree with this assessment. And the data I use to support my counterclaim is looking at hundreds of conversations of users of our chatbot, and what they actually use it for (versus what the bot is supposed to be used for).
Looking at this data, it’s clear that people really do want to chat with machines. And texting really is enjoyable for many people (myself included). And people really do want the experience of a machine passing a Turing test of AI. It seemed counterintuitive to me as well, but that’s how they use it.
And I’m gonna go out on a limb here and say that most millenials don’t know what they want. You know how I know that? Because we now know from modern psychology that the personality doesn’t even finish developing until late twenties.
I also know this because I was a “millenial age” once, and I didn’t have a clue what I wanted then, either.