Frequently Asked Questions

Hello there, you should definitely watch this quick video to master Kapsuli in 5 minutes. It condenses every frequently asked questions we receive.

Learn how to set up Kapsuli to grow your Twitch streaming activities, in 5 minutes ❤

Tech & Security Questions

# What about my preciouuuuuuuuuuuuuuuuuuuuuuuuus Twitch account ? What information is the Kapsuli App allowed to access and work with ?

Your email address, so that we can chat together.
Your public real-time data, so that we can send your tweets during your live at the very right moment.
Nothing else, strictly nothing else. So calm down, Smeagol :)

# And what about my Twitter account ?

As Kapsuli is your very own community manager made for your livestreaming performances, we only have the ability to send tweets for you when you order. That’s all.

One Twitch account, one Kapsuli account ? Or one Twitter account, one Kapsuli account ? I feel lost…

1 Kapsuli account = 1 Twitch account + 1 Twitter account. But all your work is saved up based on the Twitter account.
This means you can plug many Twitter accounts to one Twitch account with Kapsuli, if it is your concern. But you can’t plug many Twitch accounts to one Twitter account. Got it ?

I noticed a little delay between my real-time triggers and the moment my tweets are sent…

You’re right, there is a delay. That timeframe is mainly due to the delay of sync between the 2 monster APIs the Kapsuli App is playing with : Twitch and Twitter.

Here are the official delay you should expect :
Trigger now • 15 seconds
Every other triggers • 60 to 180 seconds

If you notice some delays that exceed these data, please contact us.

How should I react when the API crashes ?

Hmmm, don’t worry.
When the API crashes, you’ll get a real-time notification warning you about the issue. Keep calm, get a cup of coffee, refresh your page in maximum 15 minutes and everything will be fine.
Our engineering team is working hard to reduce these bugs… but basically, the Kapsuli API is highly dependent on the Twitter and Twitch platforms, which, as you know often… often… *!x%!!**… well, you know.

Questions You Should Ask

These are the questions you should ask us to become a Kapsuli expert.

Power failure, my computer is down and my stream goes offline. OMG what’s happening with my stream ? ’Cause I don’t want my tweets to be sent !

This is the serious problem you would have if you were using other social media tools on the market.
With Kapsuli, your tweets are sent only and only if you stream is online*.
So no stream, no tweets.

If your stream went down unexpectedly, we highly advice you to have a quick look at your Kapsuli livequeue before turning your stream on again : this way you’ll be able to reschedule in one click your session.

*except if you’re using the outtro trigger “X minutes after stream end”.

What about my intweet Twitch player ? Should I update my information to get it on the player ?

All key information on your player (stream title, game, number of viewers, Twitch username, profile picture and channel) are updated in real-time thanks to a direct connection with the Twitch API.
One less thing you have to worry about during your stream :)
If you are using custom players, all of them are saved automatically as well.

Does the intweet Twitch player work on mobile ? What are the main differences between the mobile and desktop experiences ?

Yes, all the Kapsuli players (compact, standard, extended) work on both desktop and mobile.

Here’s what you need to know :

• The Kapsuli player experience is strictly limited by the Twitter API rules.

• That’s why on desktop, one intweet Kapsuli player works exactly like a Youtube video. You must often click on the tweet to let the player appear.

• On mobile, it’s dead simple, you click on the kapsuli.com/twitch/… link, and you’ve got instantly your custom Twitch player, full screen.

What content should I tweet and how regular during my stream ?

Regarding strategic questions, we advice you to jump on our blog articles where you’ll find great contents to grow your audience.
But in a nutshell, you should :

•Tweet at least every 60 min (average lifetime of a tweet is 24 min) to consistently drive your Twitter traffic.
• Use rich media such as images or GIFs : +150% retweets guaranteed, as proven here.
Warn your audience about the ability to watch you right inside Twitter when you’re using your embed Kapsuli player.

Rarely Asked Questions

Why don’t you ask that ?!?

If Valentin could code in an usual place… what would it be ?

On a kitesurf. But for your very own security, he does not.

If you would eat yourself, would you become twice as big or would you completely disappear ?

Excellent question, please contact our friend Scott.