An interview with Karen Mangia — Leverage recorded video: As I mentioned before, this is a powerful tool to deliver concise, consistent, and thoughtful messages while demonstrating poise and confidence. Keep these videos short (just a few minutes at most) to keep people’s attention. And don’t be afraid to use this tool more than once in…

An Interview with Karen Mangia — Everyday personal growth. It is so important for us to heal and put good things into our minds, especially with the inane social media posts, the noise of the bickering news, and the seemingly moral decline of society. Have you ever noticed how often we equate success with more? Whether…

An Interview with Karen Mangia — Building Trust. Respect is earned as is trust. It wasn’t until I was managing a large organization that I understood how much trust played into the equation. I had multiple managers reporting to me and reps from lots of acquisitions on my team. These reps did NOT care about each…

An Interview with Karen Mangia — Viewing self-care as a need in your life. Self-care enables you to operate at your best. Self-care is not about being selfish. Have you ever noticed how often we equate success with more? Whether that’s more products, more profits, more activities or more accomplishments, we buy into the belief that…

An interview with Karen Mangia — Five leader commitments ensure that an autonomous environment exists and supports employees in their autonomy. They include: 1 . To support employee growth planning, goals, and relevant work. 2 . To recognize and reward employees and good work. 3 . To continuously and diligently communicate to ensure readiness, relevance, reinforcement…

An interview with Karen Mangia — When we talk about accessibility and availability, it’s important to remember the various obstacles many people face in our healthcare system. Both in metropolitan areas and rural areas, we do have issues with availability and access to health care. We have a lack of synergy between our infrastructure and the…

An Interview with Karen Mangia — Learning can be the connective thread of the employee experience: Progressive organizations are already reimagining the employee experience. A 2022 Gartner survey found that 58% of organizations that employ frontline workers invested in improving their employee experience in the prior 12 months. …

An Interview with Karen Mangia — Have passion about the mission. If you are passionate about the work you are doing it will show. Do what you love and it won’t feel like work! For someone who wants to set aside money to establish a Philanthropic Foundation or Fund, what does it take to make sure…

An Interview with Karen Mangia — Empathy: Effective leaders understand the unique experiences of their team members. For instance, I once coached a woman of color through a challenging project, because I was able to empathize with her we were able to see the additional barriers she faced and tailoring support accordingly. We are living in…