An Interview with Karen Mangia — Viewing self-care as a need in your life. Self-care enables you to operate at your best. Self-care is not about being selfish. Have you ever noticed how often we equate success with more? Whether that’s more products, more profits, more activities or more accomplishments, we buy into the belief that…

An interview with Karen Mangia — Five leader commitments ensure that an autonomous environment exists and supports employees in their autonomy. They include: 1 . To support employee growth planning, goals, and relevant work. 2 . To recognize and reward employees and good work. 3 . To continuously and diligently communicate to ensure readiness, relevance, reinforcement…

An interview with Karen Mangia — When we talk about accessibility and availability, it’s important to remember the various obstacles many people face in our healthcare system. Both in metropolitan areas and rural areas, we do have issues with availability and access to health care. We have a lack of synergy between our infrastructure and the…

An Interview with Karen Mangia — Learning can be the connective thread of the employee experience: Progressive organizations are already reimagining the employee experience. A 2022 Gartner survey found that 58% of organizations that employ frontline workers invested in improving their employee experience in the prior 12 months. …

An Interview with Karen Mangia — Have passion about the mission. If you are passionate about the work you are doing it will show. Do what you love and it won’t feel like work! For someone who wants to set aside money to establish a Philanthropic Foundation or Fund, what does it take to make sure…

An Interview with Karen Mangia — Empathy: Effective leaders understand the unique experiences of their team members. For instance, I once coached a woman of color through a challenging project, because I was able to empathize with her we were able to see the additional barriers she faced and tailoring support accordingly. We are living in…

An Interview with Karen Mangia — Passionate, Positive, and Skilled Staff/Contactors. Even with the right leadership, you need the right team behind them. The example of the teacher I gave earlier, who mesmerized his students when he spoke, is a case in point. You can’t teach something like that. …

An Interview with Karen Mangia — Existential purpose, such as Elon Musk and SpaceX’s crazy commitment to making our species interplanetary; Customer Obsession, such as Steve Jobs’ and Apple’s crazy dedication to intuitive, user friendly interfaces; a Startup Mindset, such as ‘dinosaur’ IBM exhibited when it moved quickly into the emerging internet; Managing Tempo, such as…

An Interview with Karen Mangia — Do you look forward to do it or be with the people you are doing it with? Have you ever noticed how often we equate success with more? Whether that’s more products, more profits, more activities or more accomplishments, we buy into the belief that we have to do more…