Business: The intersection of technical skills, execution, and diplomacy
In running my business, I’ve learned the importance of balancing the business and technical facets. Finances, marketing and rote execution vs. planting//harvesting cycles, plant health and nutrient levels. Yet last week, I discovered a blind spot: lack of diplomacy. A quick Google search tells one that diplomacy entails managing international relations, typically by a country’s representatives abroad. Additionally, diplomacy is the art of dealing with people in a sensitive and effective way.
Narrowing that down to my business, it means working with local partners and employees of our partner-farm. I realized I had neglected to stay in touch with them on what I was doing and where the business was going. Misunderstandings, botched communications and aggressive emails became commonplace. Here’s the thing, my business partners aren’t bad or vindictive people. Each side had progressed with decreasing communication and care. I decided a change was needed.
The first few meetings brought numerous grievances to the table. At times, it was incredibly uncomfortable and frustrating. But after each meeting, I followed up (with added kindness, I’ll note) by taking actions to address their issues, reiterating that it was a priority, and respectfully communicating my requests.
Lesson Learned: Taking time to be diplomatic in carefully communicating with stakeholders is vital to ensuring your business remains on solid footing. It goes beyond avoiding spats and reaches into the realm of strengthening partnerships and opening new doors.
