Technology Leader, Developer and Social Media SME at Disney, Red Hat, IBM & Bayer. http://KeithBarrett.com and owner of @VidcastNetwork
Mashable writes about a problem I’ve been mentionig for years as software moved to phone platforms, and accelerated with the adoption of the “cloud” and IoT.
Customer support deals with people. It has a significant financial cost and takes time to do right. It also is a direct pipe between your brand and the public. I could debate the proper and improper ways to apply outsourcing this to 3rd party companies…
People who know me know I loved sharing my adventures at Disney. I still do. Anyone whose been with me in Disney World has seen this for themselves. Look at the earlier (pre-June 2015) posts in my G+ collection. Ignoring the last 12 months my time at…