First, it was Chicago Airport Security, not TSA. Second, Chicago Airport Security has already acknowledged the officer did not follow appropriate procedures and has placed him on administrative lead pending an investigation.
But mostly my article did not address, and was not intended to address, how David Dao should have responded to the improper demand that he leave the plane. I believe he should have complied under protest, but my article was about the legality of the demand he leave.
Finally, after letting this wound fester most the day the CEO of United has finally released a clear and appropriate apology wherein he states that “we accept full responsibility” and that “no one should ever be mistreated this way.”