Momentum 2017 — A Chairman’s Perspective

By Keith Krach

Last week we wrapped up my favorite time of the year: DocuSign Momentum. Thousands of customers, partners, and prospects joined us near our headquarters in San Francisco for a 2-day conference that was filled with great executive perspectives, opportunities for customers to share their DocuStories, as well as sharing a key theme core to our values — giving back. There was laughter, collaboration, inspiration, and of course, plenty of DocuDancing. While I can’t fit every highlight from Momentum into this blog, I thought I would share the perspective from “The Old Chairman.”

We began the week on Tuesday night with a kickoff reception at my home. My wife, Metta, and I had the honor of hosting 150+ DocuSign partners, customers, and DocuFriends. IBM was a great sponsor and Inhi Cho Suh (GM, Collaborative Solutions) did a wonderful job highlighting the DocuSign-IBM strategic partnership. This was also an opportunity for DocuSign’s new CEO, Dan Springer, to share a few words regarding his first 100 days.

The next morning we kicked off the week with keynotes from a number of DocuSign executives, including by Dan and DocuSign’s Chief Product Officer Ron Hirson. Ron focused on the recent innovations in our products, revealing one of DocuSign’s ingenious new features called “comments”, which provides the opportunity to ask questions right inside of the signing experience and respond in-line. We see this as an invaluable tool in the negotiation and closing process. Following Ron’s keynote, Neil Hudspith, President of Worldwide Field Operations, took the stage to host incredible conversations with Tom Farley, President of the NYSE (who can high kick with the best of them and loves to impersonate me), and Kevin Bandy, Chief Digital Officer of Cisco and DocuSign Advisory Board member. This was followed by a panel of some great DocuSign customer testimonials from the city of San Francisco, IBM, and Prudential, led by our very own Robin Joy, SVP, Web & Mobile Business.

As Chairman of the DocuSign IMPACT Foundation, I then had the honor of hosting Tim Shriver, Chairman of the Special Olympics, for an exceptional fireside chat. Tim memorably said, “Our movement is really no longer a charity for a small group of people who have had a bum rap. It’s now a movement of people who want to unlock the power of inclusion to transform the world.” It was truly one of the most inspiring fireside chats I have ever had the privilege of hosting. Tim is a genuine leader who made the decision to step away from the Kennedy political spotlight and follow his passion for making a difference in the world with 5.3 million Special Olympic athletes by his side. Both Dan and I were so inspired that Dan joined us onstage and, on behalf of the DocuSign IMPACT Foundation, we made a donation to the Special Olympics using DocuSign payments.

We then hosted our quarterly DocuSign Advisory Board luncheon. We had a group of 70 executives attend this intimate opportunity to share ideas and discuss the next wave of the world’s digital transformation. We hosted CXO’s from various organizations across the globe, including Microsoft, Cisco, Gates Foundation, TIAA-CREF, CenturyLink, Chevron, British Telecom, NTT Japan, and many more. It’s always a pleasure to hear this group’s unique perspective as we exchange ideas to drive innovation across the DocuSign Global Trust Network.

Throughout the day, I hosted several additional video fireside chats with executives such as Scott Sato, COO of Pasona; Luis Alvarez, CEO of British Telecom Global Services; Cindy Elkins, a Weight Watchers board member and former CIO of McKesson; Basheer Janjua, founder of CTO Forum; and Tony Summerlin, Special Advisor to the FCC. We will be releasing these great executive perspectives on YouTube shortly. Keep an eye out — this international group of leaders have some amazing thoughts to share on the world’s digital transformation.

Later that evening, 60+ of our international guests joined us for a reception at my home. After Dan and I kicked off the evening, we asked Jens De Bur (Geschäftsführer, Deutsche Unternehmerbörse) from Germany and Scott Sato (COO, Pasona) from Japan to share their DocuStories. We then had the opportunity to have an intimate Q&A session with Tim Shriver where he shared his Special Olympics story and mesmerized us with some amazing pieces of personal wisdom. Everyone agreed that we could have listened to him speak for hours, but all good things have to come to an end and our team had to prepare for the final day of Momentum.

On our final day, we had a special luncheon keynote hosted by our amazing VP of Customer Support, Ella Dillon. She did a fantastic job presenting DocuSign Digital Hero awards to five deserving executives who are driving digital change within their organization. She hosted a panel of discussion for these executives to share their story and inspire every one of our customers to become their own Digital Hero.

During our closing keynote, we celebrated the winners of the Hack-for-Good competition as the inspiring TechBridge girls joined them on stage. The goal of the Hack-for-Good competition was to find a solution for the girls of TechBridge, an after-school group with a passion for science, technology, engineering and mathematics (STEM). It was an honor to hear from these incredible young women and help them in their mission to transform girls lives through encouraging their passion for technology.

Of course we had to close the conference with a DocuParty. It was a perfect way to celebrate another spectacular Momentum. Customers, partners, friends, and employees came together for a night of dancing, drinks, and cheer as one big DocuFamily. Of course, the night wouldn’t have been complete without a dance-off between Dan and myself. Naturally, Dan won.

I want to personally thank all of the DocuSign employees, customers, and partners that helped put together another top-notch Momentum. All three days were filled with insightful speakers and guests who helped this year’s Momentum live up to its mantra: “Come to be inspired. Leave empowered.”

Click here to watch Tim Shriver’s inspiring fireside chat