Improving boss-employee communication
Ted Bauer

Hey, Ted, love this and agree with most of it. Thank you for a great analysis!

I have a hypothesis (no data yet, will soon) that the vast majority of managers are actually in the “ruinous empathy” quadrant. They don’t say what they really think because they’ve been programmed since they learned to speak, “If you don’t have anything nice to say don’t say it at all.”

Having managed hundreds of managers and taught a few thousands of them, that’s been my pretty consistent experience.

The problem is that the assholes and the political weenies are so much more fun to tell stories about, and loom so large in our minds, that we are programmed to assume that most management mistakes happen in the “obnoxious aggression” or the “manipulative insincerity” quadrants, but that’s just not been my experience.

But perhaps I’m overly optimistic about human nature?

What do you think?? I’d love to know.

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