PinnedMember-onlyHow to go from Overthinking to Expert ThinkingMaking the shift is easier than you realize — In this article, I dive into the key differences between overthinkers and deep thinkers. I’ll break things down into smaller parts and offer suggestions on how you can start turning your overthinking energy into more productive thought. Last week, I stumbled upon a great article by Jano le Roux: Four…Overthinking6 min readOverthinking6 min read
Published in UX Collective·PinnedMember-only10 reasons why NPS is BS (and what you can do about it)This popular business metric is hurting you. — Organisations have blindly followed the NPS method for nearly two decades, with even the majority of FTSE 100 companies today proudly touting their scores. However, NPS is unscientific and meaningless. Here are 10 reasons to help you understand why, plus suggestions to enable you to reverse this tide of nonsense.Net Promoter Score6 min readNet Promoter Score6 min read
PinnedMember-onlyDare to Create a List of 100 Things You WantThen do this with it — Here’s what happened when I challenged myself one Saturday to come up with a list of 100 things I want. The inspiration I was intrigued by the idea to make the ‘100 wants list’ from a podcast episode by Rich Litvin. He apparently has all his new clients do it. As a…Desire6 min readDesire6 min read
Published in ILLUMINATION·3 days agoMember-onlyWhat Stops Happening When You Start ListeningHear this and save yourself the embarrassment — I used to be a decent enough listener. Sometimes I could even get away with a little multi-tasking while on a call. What I didn’t realise was that because I wasn’t listening well, there were three completely preventable situations that were negatively impacting my daily life. And a list of…Listening6 min readListening6 min read
Mar 11Member-onlyThe Drama Triangle of SadnessA pointed film about the roles we play to get what we want — It’s the eve of the 95th Academy Awards and my vote for Best Picture is Ruben Östlund’s 2022 film Triangle of Sadness. For many reasons, winning the trophy is unlikely to happen. The competition is formidable and fierce (mostly). And the Academy loves a story about itself. But don’t we…Film8 min readFilm8 min read
Mar 7Member-onlyEvery Day Pandemic, A Small StoryIt’s the 3 year anniversary of the Pandemic and we’re staying in — This is my Pandemic Story, inspired by a prompt from 3 Min Read After 2.5 years of visits between our two cities, we moved in to a flat near the Old Trafford Cricket grounds. Everyone warned us about the traffic, the noise, and the dangers of the area. It was…Pandemic Stories3 min readPandemic Stories3 min read
Mar 5Member-onlyHow to Break the Sunday Night Dread CycleA method for managing your thoughts about the week ahead — If you’ve ever felt the existential dread of Sunday night before returning to work, you know how deeply unpleasant the experience can be. In this article, I will walk you through some things you can try, so that you may feel less anxious and more in control. There are three…Anxiety9 min readAnxiety9 min read
Feb 27Member-onlyYour ideas are not a precious resourceCut off scarcity thinking from the very start — Stop treating your ideas like a precious resource. Why? Because that’s scarcity thinking. And it’s making your content way too long and hard to read. Here’s one of the best things you can do to break a scarcity mindset: Make it shorter. (Yes, I should end this right…Mindset2 min readMindset2 min read
Feb 26Member-onlyLearning to read is something we do more than onceAs we evolve, so do the stories — I first learned to read around age five or six. I have no recollection of this whatsoever. What I do remember clearly are three times in my life when I re-learned how to read. Through these experiences, I gained valuable lessons about finding my way in the world. Reading for wonder The first…Reading4 min readReading4 min read
Jan 27Member-onlyNavigating the valleys between rocks and hard placesExpand your options and find the best way through a tough challenge — When we are in the thick of a problem, our focus narrows and we may fixate on the one or two most obvious options. This can leave us feeling stuck and hopeless. Next time you find yourself in this predicament, follow a strategic process and come out of it with…Decision Making9 min readDecision Making9 min read
