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Kim Ladin
Kim Ladin

Kim Ladin

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From How to Ask the Right Questions During Customer Research by Ula Holovko

P.S. One of our favorite questions now is “What is the main benefit of this product for you?”. We start our interviews and surveys with it and though it is a broad question, i…

From So, about this Googler’s manifesto. by Yonatan Zunger

…th not dealing with people or feelings, then I’m very sorry to tell you that you have been lied to. Solitary work is something that only happens at the most junior levels, and even then it’s only possible because someone senior to you — most likely your manager — has be…

Claps from Kim Ladin

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Stop Accosting People in Coffee Shops

Laura Klein

How Russian & Alt-Right Twitter Accounts Worked Together to Skew the Narrative About Berkeley

Caroline Orr