Whenever I approach any UX writing project for a new digital product, I always research the subject, listen and read anything and everything users have to say in the matter, find out what words they use (which I will therefore use myself), study the goals of the client and what…

Based on my own experience as a self-employed UX writer. — I received an e-mail from someone asking me for advice on how to get more customers. Did he really expect me to sit down and list all the things I’ve done to develop my business, I wondered. …

Written by Dr. Michal Halperin Ben Zvi and Kinneret Yifrah — Let’s take a moment to slash some myths: Myth 1 There are fewer and fewer older adults who struggle to use digital media. Pretty soon everyone, no matter what age, will know how to use digital media with zero limitations. The truth Even the most digital-savvy person will experience eventually a decline in the…

By: Oren Shapira, Ph.D. and Stav Moran Leshem. — Hi, I’m Stav Moran Leshem, senior UX writer and co-manager of the Israeli UX Writing online community. A few months ago, I sat through one of the most frustrating meetings I’ve ever attended as a writer. Attendees from the client’s side kept asking for empirical proof. “How do you know…

Before we jump right in, a quick cultural-professional introduction: most of the microcopy (UX) writers in Israel are freelancers, for many reasons, as am I. …

Confirmation dialogue boxes usually pop up after users take some kind of significant action. The messages are there to verify that users truly intended to perform that action, and are (fully) aware of its consequences. A confirmation dialogue box basically loops the user back to the moment of choice and…

Puns, witticisms, a touch of cynicism, one-liners, cultural references, expressions of emotion and humanity, cute rhetorical questions — all these (and more) are excellent tools you can use to improve user experience and promote the brand’s business goals. But if users can’t find what they need because all standard terms…