Richard HammondYou’re the only one who thinks you are an imposter.You haven’t got ‘imposter syndrome’. It doesn’t exist.Aug 8, 2022Aug 8, 2022
Richard HammondinThese Retail DaysThe 2017 Top Ten Friction/Reward RetailersYou’ve heard me bang on about friction and reward all year, and I admit, I can’t stop thinking about them, how each can be measured, what…Dec 22, 2017Dec 22, 2017
Richard HammondReturning to EquilibriumMy journey through breakdown and recoveryJun 24, 20171Jun 24, 20171
Richard HammondinThese Retail DaysLast Night the AA put my Daughter in DangerAnd what her reaction says for retailersJan 18, 2017Jan 18, 2017
Richard HammondinThese Retail DaysM&S Don’t Want Your MoneyHow Purchase Friction is Ruining the Customer ExperienceNov 11, 2016Nov 11, 2016
Richard HammondinThese Retail DaysVirtually out of the GameAn act of friction inducing madnessOct 24, 2016Oct 24, 2016
Richard HammondinThese Retail DaysComplexity Kills — Simplicity LiberatesA retail leadership success storyJun 7, 2016Jun 7, 2016