I don’t use Slack extensively but I have used it and liked it. Thinking of some of the issues with emails, I’d love to see some innovations at the topic/thread level so that I don’t need to follow all conversations in real time, practically. For example, I should be pinged when a response is required of me (specifically). I’d like to see messages flagged when issues are resolved.
Key ‘moments’ such as this would be great to isolate so that we can not only compile unreads but prioritize our attention.